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MILLENSYS CRM

Web based Customer Relation Management Software

Why MiCRM ?

Web based Customer Relation Management


To steer your business through these turbulent times, it's more important than ever to be on top of every opportunity and every customer. Without a big up-front CRM software investment that's expensive to install and maintain.

MiCRM, from MILLENSYS, is a Web based modular CRM solution for enterprise business management and automation of customer related processes in any business over Internet , intranet and cloud.

from anywhere and at anytime you can access your data, it doesn't matter if you are using a PC, notebook, tablet, IPAD or any smart phone.

With MiCRM, you can mind your customers and your budget at the same time. Get up and running in 30 days with a state of the art customer relationship management solution.

 

Sales Force Automation

Close more deals , faster


  • Track sales team performance and open deals status.
  • Manage sales leads and convert them into opportunities.
  • Generate complex sales quotes and track quote progress from initiation of sales till successful deal.
  • Prepare technical offers as well as financial offers.
  • Generate proforma invoices and product preparation work orders,
  • Accept purchase orders from customers.
  • Print quotes with multiple layout.
  • Send quotes to customer by e-mail / fax.

 

 

Customer Support Management

Satisfy more customers


  • Track your customer support department performance,
  • Handel customer calls, support visits to customers,
  • Create customer tickets to follow up the progress of service.
  • Develop and execute targeted, installed-base marketing campaigns.
  • Generate and process service contract quotations, and service orders.
  • Manage service contracts and service-level agreements, and alert agents when a customer's contract is about to expire.
  • Support a variety of service contracts, including standard parts and labor contracts and usage-based contracts.
  • Track customers' installed base of products and their configuration with graphical hierarchical representation.
  • Predict impact of new product installation for fast and accurate service.
  • Minimize downtime with planned maintenance service.
  • Access information on service histories, contracts and service entitlements, service levels, installed base, and warranties through an easy-to-use web-based screen.

Marketing Communications

Build and maintain brand awareness


  • Segment your customer knowledge base with multiple criteria,
  • Build a sophisticated database of clients, suppliers, stakeholders, prospected customers, .... etc. with a wide variety of tools to segment your contacts database in the proper way for your business.
  • Design fancy looking marketing email templates and use them into marketing campaigns.
  • Create email marketing campaigns for targeted customers to increase customer awareness with your products and services and increase.
  • Stay in touch with your clients by using manual and automatic tools to send marketing emails to the targeted clients and track the email send process for proper delivery.

Leverage Business Performance

Effective business growth


MiCRM gives you the ability to build your scalable products and services database for :

  • multi-country / multi-currency business
  • multi-level of categories to categorize the products
  • multiple price lists and configurable discount lists

Generate statistical analysis charts to manage your CRM team performance , completed sales , canceled /delayed sales, completed/open service tickets.